Support Medewerker
Location: Amsterdam
Dutch residents only
About F2F.com
F2F.com (Friends 2 Follow) is a secure and trusted platform where creators and their fans come together to share, connect, and interact. As a fan engagement platform, F2F.com stands out through its creator-first approach. Our ambition is to offer an exceptionally innovative social media experience with superior features you won’t find anywhere else. We aim to bring content creators and their loyal followers together in an accessible, safe, and reliable environment. To uphold our core values, Open, Safe, and Transparent, our support team plays a vital role in the F2F.com experience. We’re looking for a flexible and motivated team member to help strengthen our rapidly growing support team.
About the role
As a Support Team Member, you’ll be at the heart of helping both creators and fans, ensuring a high-quality experience built on safety and trust. You’ll handle a wide range of topics, from account verification and payment queries to content reviews and security issues.
What you’ll do:
● Respond to support queries from fans and creators via email and chat.
● Provide accurate, timely, and empathetic responses to questions and
issues.
● Collaborate with fellow team members to resolve more complex cases.
● Deliver clear, helpful, and human communication, even when dealing with
sensitive topics like identity verification or forms of misuse of the platform.
● Stay up to date with platform updates and new features to offer informed
support.
● Spot recurring questions or friction points and share insights with the
team, helping to improve our processes, communication, and features.
What you are bringing to the table:
● Solid experience in customer service, either online and offline, is essential.
● You have native proficiency in Dutch and are professionally fluent in
English.
● You’re proactive, self-starting, and able to work independently, whether
you're on a solo weekend shift or juggling several priorities remotely.
● You have excellent written communication skills and the ability to convey
information clearly and with empathy.
● You enjoy problem-solving and thinking critically.
● You thrive in a diverse, international team environment.
● You offer warm, understanding support, always keeping the user's
perspective in mind.
● You have an eagle eye for detail and ensure accuracy in all your responses
and documentation.
● You stay calm and composed, even in challenging conversations.
● You're curious about the technical side of the platform and can translate
that knowledge into practical help for users.
Working hours & flexibility
Flexibility is key in this role. You'll work a minimum of 32 hours per week, including
some hours outside of standard office times. Part of your schedule will include
weekend shifts and remote work. You’ll coordinate with your support teammates
to ensure smooth handovers and a healthy work-life rhythm.
What’s in it for you?
● Dynamic work environment: Enjoy the energy of an innovative start-up
with the structure of a global scale-up.
● Supportive team: Join a collaborative, friendly team that values shared
success.
● Fully paid pension plan
● Free lunch at the office
● NS Business Card
● Flexible working hours and hybrid work options
● Personal development budget of €1,000 per year
● Gym subscription via ClassPass or a venue of your choice
● Lease-a-bike scheme
Interested?
If you’re excited about this opportunity and think you’d be a great fit, we’d love to
hear from you. Apply now and become part of our F2Family.
Need more info first? Reach out to us at HR@f2f.com.