Billing & Payments

At F2F.com, we are committed to providing a seamless, secure, and effective payment and payout experience for all creators and users alike.

The payout information below is primarily relevant for creators: it covers how you receive your earnings, separately from how fans pay for content.

To achieve this, we partner with multiple premium payout providers, including OnlinePaymentPlatform (OPP), MassPay, Yoursafe, Paxum, and Panda Blue. 

‍

These trusted partners are carefully selected for their security, convenience, and reliability, all of which align with our core value of ensuring user safety and satisfaction. They handle numerous transactions on our platform daily, from payments to payouts.

‍

We understand that navigating these providers can sometimes be challenging, so if you encounter any difficulties, feel free to reach out to us directly.

‍

Our support team is always here to assist through our support messenger, or via creators@f2f.com.

Payout Provider Guide

To help you choose the best payout provider for your needs, we've outlined the key features and considerations for each option below.

1. Europe and EEA: Online Payment Platform (OPP)

Pros:
  • Automated payouts: Once your account is verified, payments are processed the next business day.
  • Default for EEA creators: If your location is within the EEA, OPP is set as your payout provider as part of onboarding.
  • Regulated under EU payment services law: Provides high levels of security and reliability for European-based creators.
Considerations:
  • EU IBAN required: To complete onboarding with OPP, you'll need to verify a bank account with an EU IBAN. 
  • Not available for UK creators: OPP covers the EU/EEA only.
  • Support: OPP provides customer support via their portal and email communication.
Onboarding:

If you're eligible based on your location, F2F.com sets up your OPP account as part of onboarding. Completing setup requires verifying an EU IBAN account in your name.

2. Global, including crypto: MassPay

  • Best for: Creators anywhere in the world, including those who want a crypto payout option.
  • Website: MassPay
Pros:
  • Global payout coverage: MassPay supports 50+ payout methods, including local bank transfer, e-wallets, cards, and crypto where available in your region.
  • Modern payee experience: You choose your preferred payout method and currency directly within MassPay.
  • Broad eligibility: Available to creators around the world, subject to MassPay's own verification.
Considerations:
  • Set up by our team: Onboarding with MassPay starts with F2F.com rather than being fully self-serve.
  • Managed directly by MassPay once active: verification, payout methods, fees, and timing are handled by MassPay's own support team.
Onboarding:

Reach out to F2F.com support via chat. We'll set up your account and send you an activation link to complete verification directly with MassPay.

3. Outside the EEA: Yoursafe

  • Best for: Creators outside the European Economic Area or in countries with strict banking regulations. Creators without an EU IBAN account. 
  • Website: Yoursafe
Pros:
  • Global availability: Creators in non-EU countries can easily open a Yoursafe account.
Considerations:
  • Processing time: Payouts may take 72-96 hours to process.
  • Manual processes: Certain payout steps require manual input, adding some delay.
Onboarding:

Creators must create a Yoursafe account via Yoursafe and submit the details to F2F.com through the support chat to link the account for payouts.

4. International: Paxum

  • Best for: Creators seeking fast international payouts.
  • Website: Paxum
Pros:
  • Automated payouts: Payouts are completed within 48 hours.
  • Global reach: Available in most countries. Limitations for US citizens apply.
Considerations:
  • Onboarding process: Some creators find the onboarding process takes longer than expected.
  • Support: While Paxum offers support, resolving issues may sometimes require follow-ups.
Onboarding:

Creators must create a Paxum account via Paxum and submit the registered email address to F2F.com through the support chat to link the account for payouts.

5. Colombia, Argentina, Brazil and Venezuela: Panda Blue

  • Best for: Latin American creators. 
  • Website: Panda Blue
Pros:
  • Region-specific: Designed for LATAM creators, covering Colombia, Argentina, Brazil, and Venezuela. 
  • Flexible accounts: Supports both personal and business accounts.
Considerations:
  • Regional scope: Currently focused on these four countries, with further expansion planned.
Onboarding:

Creators can contact the F2F.com support team via chat to assist with setting up their Panda Blue account.

‍

‍

Key points to remember

‍

  • Identity comes first: Whichever provider you use, the name and details on your payout account must match the identity you verified with F2F.com when you signed up. This is a compliance requirement and mismatches are the most common cause of delays.
  • Payout frequency varies by provider: Manual, daily, weekly, or monthly options depend on which payout provider you're using; your available options are shown once your account is set up.
  • F2F.com's role: While F2F.com facilitates the connection to payout providers, the payout process itself is managed by the provider. Providing accurate and complete details is essential for a smooth experience.
  • Bank-side restrictions can apply: Not all banks and fintechs support payouts from adult-industry platforms. This is the provider's decision and outside our control; our support team can help you find a working alternative. 

‍

At F2F.com, your satisfaction is our priority. Whether you reach out to us or directly to one of our payout partners, support is always just a message away.

Payment provider guide

At F2F.com we use multiple payment service providers to process payments, such as OnlinePaymentPlatform, Finby, and Pay.nl. The descriptor varies per payment provider, but will always contain F2F.com and a unique ID. This unique ID can be used to request additional information from our support team.

Wallet top-ups are invoiced by Obliqo B.V., Amsterdam, The Netherlands (registered under number 98652850 in the Dutch Trade Register) under the name ObliqoPayments.com.

‍