Help and FAQ

Where can I change my email?

You can change your e-mail here:

Where can I add a payment method? What payment methods do you accept?

The payment methods that we offer depend on the country you're in. We offer Visa and Mastercard in (almost) all countries. The current payment options for other countries are: iDeal (Netherlands) Bancontact (Belgium) Sofortbanking (Germany) We are constantly adding payment methods to give you the most efficient and easiest possible choice. In order to manage your payment methods, log in to F2F, click on your profile icon on the top right corner if on desktop or the bottom right corner if on your mobile and click on 'Payment methods'. You can now edit and delete existing payment methods or add extra payment methods.

How can I change my preference at the explore page?

The Explore is a great place to discover new Creators. You can adjust your preferences for the Explore via the filter button. The filter button is found to the right of the search bar at the top of the Explore.

How do I delete chat messages?

You can delete chat messages by long-pressing the message you wish to remove. You can then select the ‘delete’ option, and upon confirmation, the message will be deleted. In the place where the message was, it will display ‘this message has been deleted.

Where are my Pay per Message chats stored? (chat)

Currently, you can only find the Pay per Message post you purchased in the corresponding chat conversation. So these posts will not appear in the menu under saved/paid posts.

Where can I report a post?

To report a specific post you can use the report button. You can find it under the ''share'' button in the post. You can also send the post ID to us at The post ID can also be found under the "share" button in the post.

Why was I charged again?

By definition, a subscription is a regular thing. That means you also have to pay for your subscription every period (week, month, day, year) every time you receive your content. Take a newspaper subscription, for example. You continue to receive and pay for the newspaper until you cancel it. To cancel your subscription to a Creator, go to their page and press the ''unfan'' button.

Why do I have to pay if i don´t have access to the content? (chargeback)

You may find yourself in this situation when a direct debit has failed. The subscription will continue but you have not paid for it. As soon as you make the payment you will be able to access the content again. If the subscription has already expired, you can become a fan of the Creator again after payment.

Why can't I chat?

It is only possible to engage in chat conversations with Creators for whom you are a paying fan. Other verified Creators may also engage in chat conversations with one another. If you are indeed a paying fan but still cannot engage in chat, it is possible that the Creator has blocked your access.

How can I stop a subscription/unfan?

We're so sorry to hear that you want to cancel the subscription 😭 If you want to stop the subscription, go to the creator's profile and then press the ''unfan'' button.

How can I send files to Creators?

We hope you understand the need to protect our Creators from unsolicited, explicit material. Just imagine how much stuff they would receive if there were no filter on this. For this reason it is currently not possible to send unsolicited photos. However, we are currently working on a system where the Creator himself can choose whether he wants to receive photos. Please be patient.

I didn´t receive my verification code

We're so sorry that the verification process is not working for you. Please check your spam folder in your mailbox. It could be that the e-mail has disappeared in there. Is it still not working? Try creating an account with another e-mail address.

How can I post videos as well? (How can I become a Creator?)

How nice that you also want to become a Creator at F2F! To become a Creator you can create an account at F2F and once you are logged in via the button ''become creator'' create a Creator account. Keep your ID and cell on hand, in a few simple steps you can create the Creator account.

What should I do if I forgot my password?

We're so sorry to hear you're unable to reset your password. Did this email come to soon and did it all work out in the end? Ignore us. If not, continue reading. First, try resetting your password using the following link: Did you not receive an e-mail? Check your spam folder. Still no resetting link? Ugh, technical issues are the worst, right? Please contact us again so we can take a look at your problem.

What should I do if I made a payment through the tipping system but haven't received anything?

Our tipping system is meant solely to show Creators how much you appreciate them. So it’s not to be used as a main paying system for services or products. It’s purely meant as an extra token of appreciation. Are you expecting a video or picture in return, ask the Creator to send you a paid message so you can pay for the content.

Can I get a refund?

We’re sorry to hear that you are not satisfied with your purchase from the Creator. F2F is a platform that allows Creators to be involved and connect with their Fans by making all their content available. This content can be free, sometimes it’s purchased via an one-time payment and some content is part of an ongoing subscription. All applicable interactions between Fan and Creator are within the agreement the Fan has with the Creator. F2F acts only as an intermediary. The general rules and conditions of this agreement are available on our F2F page. F2F facilitates and does its best to give both Fan and Creator the best possible 'experience’. It can of course always happen that a Fan is unsatisfied with the content he or she has paid for, but this is almost always a matter of taste. Just like a movie you've seen at the cinema can be unbelievably disappointing or a book you've just bought ends up in the trash immediately after the first ten pages. Just like a movie theater or a bookstore, F2F doesn’t do refunds after you have already consumed the content. In any case, please note that you can always cancel your subscription by going to the Creator's page and clicking the unfan button. With us, entering into a subscription is at your own risk, since it’s your money. In addition, it is also your right to cancel at any time. However, a refund is most likely not going to happen.

How do I delete my account?

We’re incredibly sorry to hear that our platform doesn't quite appeal to you. Of course it is possible to delete your account. You can easily do this by going through the following steps: Log in to F2F with your username and password. Click on your profile image in the top right corner if you are on your laptop or, in the case of mobile, in the bottom right corner. Then go to settings and click on ''delete account.'' After entering your password, the account is deleted. You must go through these steps so we can make sure you are who you say you are. Please note, all current subscriptions will be automatically terminated. So we will not charge you anymore but you will not get a refund for subscriptions that have already been running. Furthermore, you will lose access to any exclusive content you may have purchased. Thanks for your interest in F2F and hopefully we will see you again, some day.

I made a purchase, but I don't have access to the content.

In some instances it can take a bit longer to process the payment. In that case, getting access to the purchased content can take a while. Always give it at least 15 minutes before you panic. Most of the time you’ll get access within that amount of time.

What is the difference between a purple and a blue badge (checkmark)?

We use different badges (checkmarks) at F2F. Spot a purple badge behind the name of a Creator? This means we've checked the identity of the Creator. A light blue badge shows you that it is a wellknown person, like a celebrity, adult star or celebrity. The light blue family badge is reserved for our ambassadors

Where can I find my subscriptions and how can I manage/cancel them?

In order to see your subscriptions, log in on F2F, click on your profile icon on the top right corner if on desktop or the bottom right corner if using your mobile. Click on 'My subscriptions' to access all your subscriptions. Click on any subscription to see the details.

To cancel a subscription go to the Creator you would like to unsubscribe from and click on 'Unfan' on the top of the creator page.

Your subscription and content to exclusive Follower-only content of this Creator will be valid until the date mentioned on the subscription detail page. Please note that after that date you won't be able to access this Follower-only content or messages with the Creator.

Why do I need to pay VAT?

VAT or Value Added Tax is a tax levied on services bought on F2F. Since the VAT rate depends on your country of residence we show the VAT rate on top of the subscription rate as defined by the Creator you want to follow. You have to pay the combined amount which is specified on the payment page. The Creator does not get this VAT, it will be paid directly to the appropriate local tax authority.

When and how do I report an account

In the event the user (or third party) has doubts, suspicions, observations and/or findings in light of Article A.7 or Article A.8 of the Terms and Conditions, or if they have received other (including more general) complaints in relation to materials published through the services, violations of applicable law or the agreement, it may report such to F2F by way of the Notice-and-Takedown form.

To report a profile or an individual post, click on the three dots found at the top right of the post and select 'Flag this post'.

Alternatively, please send a report by e-mail to

Such reports should be as detailed as reasonably possible and may include, among other things:

  • the nature of the infringement or violation;
  • the precise location (on the F2F website) where the material in question is located;
  • any grounds to believe that the user that submitted the material was not allowed to do so; and
  • the account name and identity of the user that submitted the material in question.

A report or complaint submitted to F2F, in accordance with this Article A.9, will under no circumstance relieve the user of any further obligations imposed on it by way of the provisions of Article A.8, such as any obligation to inform the police and/or other competent (investigative) authorities.

In the event the user is a consumer (and thus makes use of the services outside of the course of its business or profession), and is located in the European Union, the user can also submit its complaints to EU Online Dispute Resolution Platform. The ODR Platform can be accessed via

F2F will in no event be liable for measures taken in accordance with Article A.7, Article A.8 and Article A.9.

What to do if I suspect my account has been accessed by someone else?

If you suspect that anyone accessed your account it's best to change your password. You can do so after logging in by clicking on the profile icon on on the top right corner if on desktop or the bottom right corner if using your mobile and clicking on 'Settings'. If you need any assistance or suspect your information is compromised, don't hesitate to contact our support. Send an e-mail to

What to do about unwanted or hurtful messages?

We aim to offer our community of Creators and Followers a safe space. Respect is key. Please report unwanted or hurtful messages here and we will look into it. To contact our support staff, send us an e-mail at

What about my privacy and my personal data?

At F2F we care about your privacy. We use state of the art technology to keep your personal data safe and secure and your privacy... private. Please see our privacy statement for details on how we protect you and your personal data.

What are the community guidelines and terms of F2F?

F2F aims to be a safe, open, and transparent space for Creators and Followers. In order to do so we have some guidelines on how to act and interact with others. Respect is key. You can find our terms here.

What is the agreement between a Follower and Creator?

F2F helps Creators reach their Followers and for Followers to enjoy the content that Creators have to offer. Please see our general terms for details on the agreement between a Creator and a Follower.

What to do if my content has been leaked/published elsewhere?

If your content has been published on F2F by another Creator, please follow our procedure for notice and takedown.

If your content has been published on other platforms it's best to contact that platform directly. They should have a notice and takedown procedure in place as well.

To contact our support staff, click on the (?) HELP widget in the bottom right corner to send us a message.