Frequently asked questions

Starting on F2F is simple, but we know you might have a few questions along the way. That’s why we’ve gathered the most frequently asked questions from new creators — with clear, straightforward answers to get you up and running in no time. From setting up your profile to getting paid, we’ve got you covered. Your success is our priority!

Payment
Account & Security
Content & Features
How can I chat with, and send files to creators?

At F2F.com, we make it easy for fans to connect with their favorite creators.
Whether you want to chat or share something special, our platform has you covered.

How Does Chatting Work?

Are you a Follower? Some creators allow their followers to chat with them. This gives you the chance to ask questions or start a conversation.

Are you a Fan? If you’re a fan, you’ll always have access to chat with creators, even if their chat is set to fans-only.

Note: Becoming a fan doesn’t guarantee that creators will always be available to chat.

Sending Files to Creators

‍Want to send images to your favorite creator?
Our unique d*ck rating feature  allows you to upload pictures directly through the creator messenger.

Creators can choose to view your images for free or charge a fee to open them.

This option will appear automatically when you upload an image in the messenger.

Important notes:

Chat Access:
Creators decide who can message them—followers, fans, or both.

Replies:
Creators may not always be online. If they’re unavailable, you’ll receive their response when they return.

Consent First:
Ensure all interactions are respectful and follow F2F.com’s guidelines.

Ready to Get Started?

🚀 Go to your messenger now and connect with your favorite creators!

Where can I manage my payment methods?

Follow these steps to ensure your payment details are current and your subscriptions continue without interruption:

  1. Log in to your F2F.com account
  2. Access your account settings:
    • Click on your profile icon in the top right corner (desktop) or bottom right corner (mobile)
    • Select "Payment methods" from the dropdown menu or follow this link.

View your current payment methods:

  1. Add a new payment method:
    • Click on "Add payment method"
    • Choose the type of payment method you want to add (e.g., credit card, bank account)
    • Enter the required information
  2. Set as default (optional):  If you want to use this new method for future payments, set it as your default
  3. Remove old payment methods: To delete an outdated or unwanted payment method, click on the trash can icon next to it
  4. Update existing payment method: If you need to update information for an existing method, select "Edit" next to the payment method
  5. Save your changes
  6. Verify the update: Check that your subscriptions are now linked to the correct payment method

Changing your payment method won't affect your current subscriptions. They will continue as normal using the new payment details.If you encounter any issues while updating your payment information, don't hesitate to contact F2F.com support through the support messenger.

How can I stop a subscription (unfan a creator)?

If you want to stop your subscription to a creator on F2F.com,  you can easily do so by 'unfanning'.

Important notes before canceling your subscription:

  • ✅ After clicking 'unfan' your future renewal-payments to this creator will be canceled
  • ✅ Your subscription and access to exclusive Fan-only content will remain valid until the date mentioned on your subscription details page
  • 🚫 After this date, you will lose access to all Fan-only content or messages with the creator
  • 🚫 You can not receive a refund for the current subscription period

To cancel your subscription to a creator on F2F.com (unfan), follow these steps:

  1. Log in to your F2F.com account:
    • Go to F2F.com.com and enter your login credentials
  2. Navigate to the creator's profile:
    • Find the creator you want to unsubscribe from in your subscriptions list or search for them via the explore tab. 
  3. Locate and click 'Unfan' button:
    • You will find the 'Unfan' button at the top of the page. Clicking it will initiate the unsubscription process.
  4. Confirm your decision:
    • You may be asked to confirm that you want to cancel the subscription

Remember, you can always resubscribe to the creator in the future if you change your mind. In case you need any assistance don't hesitate to contact F2F.com support through the support chat.

I made a purchase, but I don’t have access to the content.

Issues with accessing purchased content on F2F.com can be disappointing. Follow these steps to resolve this problem and enjoy your content.

If you've purchased content on F2F.com but can't access it, follow these steps:

  1. Wait for processing:
    • Sometimes it can take up to 15 minutes for a payment to be processed depending on your bank
    • Give it some time before taking further action
  2. Check your payment status (Subscriptions):
    • Go to your account settings
    • Look under "Payment Methods" or "Subscriptions" to ensure the payment was successful
  3. Refresh the page:
    • Sometimes a simple page refresh can resolve access issues
  4. Clear your browser cache:
    • Clearing your cache can help if you're seeing outdated information
  5. Check the creator's page:
    • Go directly to the creator's profile
    • Look for the content you purchased
  6. Contact the creator:
    • If you're a paying fan, you can message the creator directly
    • Ask them about the specific content you're trying to access

If you've tried these steps and still can't access your purchased content, provide the following information to our support team via the support chat:

  • The name of the creator
  • The type of content (post, message, etc.)
  • The date of purchase

Screenshots of any error messages you've encountered

How does the tipping system work?

Our tipping system allows users to show appreciation for creators on our platform. You can tip between €5 and €2,500 on posts or via chat. Important note: Tipping is purely a gesture of appreciation, and creators aren't obligated to provide anything in return. If you're looking to purchase specific content, we recommend using our Pay per Message feature instead of tipping, as this ensures you receive the content you're paying for directly.

What is your refund policy?

We understand that purchases may not always meet expectations. Our refund policy aims to balance the interests of both creators and fans, keeping fairness at the forefront.

Key points

Content Purchases:

Once content is consumed, refunds are not provided.

This is due to the subjective nature of content satisfaction.

Subscriptions:

You can cancel your subscription anytime by clicking the "Unfan" button on the creator's page.

Future payments will stop immediately upon cancellation.

However, no refund will be issued for the current subscription period.

You will retain access to exclusive content until the end of your current subscription period.

Important Note

Refunds for the current subscription period are not possible. We encourage you to carefully review purchases to ensure they align with your preferences.

Why was I charged again?

Your subscription automatically renews at the end of each period (weekly, monthly, or yearly), ensuring uninterrupted access to the creator's content—similar to a newspaper subscription.

How to Cancel: If you'd like to stop recurring charges:

  1. Visit the creator's page.
  2. Click the "Unfan" button.

This will prevent any future charges after the current subscription period ends.

Access After Cancelation:
Even after canceling, you’ll retain access to the creator’s content until the end of your paid subscription period.

How do I delete my account?

You can delete your account through a simple process. Follow these steps to permanently deactivate your account and all associated data.

To deactivate your F2F.com account, follow these steps:

  1. Log in to your F2F.com account:
    • Go to F2F.com.com and enter your login credentials
  2. Access the account deactivation page:some text
  3. Confirm your decision:
    • Read through the information about account deactivation
    • Understand that this action is permanent and cannot be undone
  4. Enter your password:
    • For security reasons, you'll need to enter your current password
  5. Provide a reason (optional):some text
    • F2F.com may ask why you're leaving - this helps improve their service
  6. Click on "Deactivate Account":
    • This will initiate the deactivation process
  7. Final confirmation:
    • You may receive a final prompt to confirm your decision

Important notes:

  • Account deactivation is permanent. All your data, including content and conversations, will become permanently inaccessible.
  • Any active subscriptions will be automatically terminated.
  • You will lose access to any exclusive content you've purchased.
  • If you change your mind, you'll need to create a new account.

If you're experiencing issues with F2F.com and that's why you're considering deactivation, consider contacting support first. They might be able to resolve your concerns.

Remember, we're sorry to see you go, but we respect your decision. Thank you for being part of the F2F.com community.

Why can’t I access my F2F.com account?

Having trouble logging into your F2F.com account can be frustrating. Here are some steps to help you regain access to your account.

  1. Check your login credentials:
    • Ensure you're using the correct email address
    • Double-check that your password is correct
    • Remember that passwords are case-sensitive
  2. Reset your password:
    • Click on the "Forgot Password" link on the login page
    • Follow the instructions sent to your registered email
    • If you don't receive the email, check your spam folder
  3. Verify your email:
    • New accounts require email verification
    • Check your inbox for a verification email from F2F.com
    • Click the verification link to activate your account
  4. Clear your browser cache and cookies:
    • This can resolve issues caused by outdated stored data
    • Try logging in again after clearing your cache
  5. Use a different browser or device:
    • This can help identify if the issue is browser-specific
  6. Check for account suspension:
    • Your account may be temporarily suspended for security reasons
    • Contact F2F.com support if you suspect this is the case

If you've tried these steps and still can't access your account, contact F2F.com support at support@F2F.com for further assistance. Provide as much detail as possible about the issue you're experiencing to help resolve it quickly.

What should I do if I forgot my password?

If you've forgotten your password, don't worry! Here's what you can do:

  1. Visit our password reset page at https://F2F.com/reset-password/ 
  2. Enter your email address, and we'll send you a reset link.
  3. Check your inbox for the email containing the reset link. If you don't see it, be sure to check your spam folder.
  4. Click on the reset link and follow the instructions to create a new password.

If you don't receive the email or encounter any issues, please contact our support team. We're here to help you regain access to your account.

How do I change my email address?

Updating your email address on F2F.com is a straightforward process. Follow these steps to ensure your account is linked to your preferred email

To change the email address associated with your F2F.com account, follow these steps:

  1. Log in to your F2F.com account
  2. Access the email change page:
  3. Enter your new email address:
    • Type in the new email address you want to use for your F2F.com account
  4. Confirm your current password:
    • For security reasons, you'll need to enter your current account password
  5. Click "Change Email":some text
    • This will initiate the email change process
  6. Verify your new email address:
    • Check your new email inbox for a verification message from F2F.com
    • Click on the verification link in the email to confirm the change
  7. Log in with your new email:
    • Once verified, you can now use your new email address to log in to F2F.com

Important notes:

  • Make sure you have access to both your old and new email addresses during this process
  • Your username and other account details will remain the same
  • All your subscriptions, content, and account history will be preserved
  • Update any saved login information on your devices with the new email address

If you encounter any issues while changing your email address, don't hesitate to contact F2F.com support through the support messenger.

How do I use the Explore page?

The Explore page is your gateway to discovering exciting creators and content on F2F.com.

How to Access

Click the "Explore" tab in the main menu or follow this link.

Setting Your Preferences

  1. Tap the filter button next to the search bar.
  2. Adjust what you love to see:some text
    • Women 🐱, men 🍆, or trans creators 🏳️‍⚧️.
    • Decide if you want explicit (nudity) or less explicit content.

Your settings are saved automatically and can be updated anytime by clicking "Preferences."

Using Hashtags

  • Type a hashtag or keyword in the search bar to explore tagged content.
  • Discover related hashtags to expand your search.

Discovering New Creators

  • Scroll through Explore to find creators based on your preferences.
  • Interact by liking, commenting, or saving posts.
  • Click a creator's name or profile picture to see their full profile.
  • Like what you see? Hit "Follow"or become a fan to keep them in your feed and get into their world.

🌀 Pro Tip: Experiment with searches and filters to find content you love!

How can I become a Creator

As a creator on F2F.com, you can earn money by offering subscription-based content, pay-per-view posts, and receiving tips from your fans.

  1. Create an F2F.com user account if you haven't already.
  2. Log in to your F2F.com account, and open your account settings within the profile menu.
  3. Click on the "Become a creator" button on the bottom of the menu.
  4. Follow the onboarding steps:
    • Provide necessary personal information
    • Have your ID and phone ready for verification
    • Complete the KYC (Know Your Customer) process through SumSub
  5. Set up your creator profile:
    • Choose a username
    • Add a profile picture and cover photo.
    • Upload a minimum of 3 pictures in which you are clearly recognizable as the account holder to your library
    • Write a bio/description
  6. Set your subscription plans and prices
  7. Start creating and uploading content

After successful verification, you'll be able to post content and become visible on the platform. The F2F.com team will perform a manual check, and upon approval, you'll receive the famous purple badge.

Where can I report a post?

To report a post on F2F.com, follow these steps:

  1. Find the post you want to report.
  2. Look for the "share" button underneath the post.
  3. Click on the "report" option located under the "share" button.
  4. Choose the reason for your report from the provided options and provide further explanation.
  5. Submit your report.

Alternatively, you can email abuse@F2F.com with the post ID (found under the "share" button) and explain your concerns about the content.

Where are my Pay per Message chats stored?

All your bookmarks, posts, and paid message items are now neatly organized on one page.

You can find this under your profile menu in 'Saved and Paid Media', or by following this link.

Still have questions?

We’re happy to help you take the next big step in your creator journey.

Contact us

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Your journey starts here. Join F2F.com and experience the power of one platform built with creators, for creators.

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