About F2F.com
F2F.com (Friends 2 Follow) is a secure and trusted platform where creators and their fans come together to share, connect, and interact. As a fan engagement platform, F2F.com stands out through its creator-first approach. Our ambition is to offer an exceptionally innovative social media experience with superior features you won’t find anywhere else. We aim to bring content creators and their loyal followers together in an accessible, safe, and reliable environment.
To uphold our core values, Open, Safe, and Transparent, our support team plays a vital role in the F2F.com experience. We’re looking for a flexible and motivated team member to help strengthen our rapidly growing support team.
About the role
As a Support Team Member, you’ll be at the heart of helping both creators and fans, ensuring a high-quality experience built on safety and trust. You’ll handle a wide range of topics, from account verification and payment queries to content reviews and security issues.
What you’ll do:
- Respond to support queries from fans and creators via email and chat.
- Provide accurate, timely, and empathetic responses to questions and issues.
- Collaborate with fellow team members to resolve more complex cases.
- Deliver clear, helpful, and human communication, even when dealing with sensitive topics like identity verification or forms of misuse of the platform.
- Stay up to date with platform updates and new features to offer informed support.
- Spot recurring questions or friction points and share insights with the team, helping to improve our processes, communication, and features.
What you are bringing to the table:
- Solid experience in customer service, either online and offline, is essential.
- You’re fluent in English and have at least a basic working knowledge of Dutch.
- You’re proactive, self-starting, and able to work independently, whether you're on a solo weekend shift or juggling several priorities remotely.
- You have excellent written communication skills and the ability to convey information clearly and with empathy.
- You enjoy problem-solving and thinking critically.
- You thrive in a diverse, international team environment.
- You offer warm, understanding support, always keeping the user's perspective in mind.
- You have an eagle eye for detail and ensure accuracy in all your responses and documentation.
- You stay calm and composed, even in challenging conversations.
- You're curious about the technical side of the platform and can translate that knowledge into practical help for users.
Working hours & flexibility
Flexibility is key in this role. You'll work a minimum of 32 hours per week, including some hours outside of standard office times. Part of your schedule will include weekend shifts and remote work. You’ll coordinate with your support teammates to ensure smooth handovers and a healthy work-life rhythm.
What’s in it for you?
- Dynamic work environment: Enjoy the energy of an innovative start-up with the structure of a global scale-up.
- Supportive team: Join a collaborative, friendly team that values shared success.
- Room to grow: Opportunities for personal development and career progression.
- Flexible hours
- Hybrid working
- A cosy office where lunch is provided
- Competitive compensation including pension scheme
- Extensive onboarding: Learn all about our story, team, and way of working.
Interested?
If you’re excited about this opportunity and think you’d be a great fit, we’d love to hear from you. Apply now and become part of our F2Family.
Need more info first? Reach out to us at HR@f2f.com.