About F2F.com
F2F.com (Friends 2 Follow) offers a safe and reliable platform where creators and their fans come together to share, connect, and interact. F2F.com distinguishes itself as a fan engagement platform through its strong focus on creators. Our ambition is to provide an exceptionally innovative social media platform with superior features that cannot be found anywhere else. We strive to seamlessly bring content creators and their loyal followers together in an accessible, trustworthy, and secure environment.
To guarantee our core values of Open, Safe, and Transparent, our support team is an essential part of F2F.com. We are looking for a flexible colleague to strengthen our fast-growing team.
About the role
As a Support Team Member, you’ll be at the heart of helping both creators and fans, ensuring a high-quality experience built on safety and trust. You’ll handle a wide range of topics, from account verification and payment queries to content reviews and security issues.
What you’ll do:
- Respond to support queries from fans and creators via email and chat.
- Provide accurate, timely, and empathetic responses to questions and issues.
- Collaborate with fellow team members to resolve more complex cases.
- Contribute to a positive user experience by communicating clearly, helpfully, and humanely, even when dealing with sensitive topics such as identity verification or safety concerns.
- Stay up to date with platform updates and new features to offer informed support.
- Spot recurring questions or friction points and share insights with the team, helping to improve our processes, communication, and features.
What you are bringing to the table:
- You have experience in online customer support and understand how important good service is for a positive user experience.
- You are fluent in Dutch and English, both spoken and written.
- You work independently, take initiative, and feel responsible, including during weekend shifts or when working remotely.
- You communicate clearly and kindly, with empathy, and remain calm in challenging situations.
- You are solution-oriented, work accurately, and have strong attention to detail.
- You thrive in a diverse, international team environment.
- You are curious about the technical side of the platform and know how to translate that knowledge into practical support.
Working hours & flexibility
Flexibility is key in this role. You'll work a minimum of 32 hours per week, including some hours outside of standard office times. Part of your schedule will include weekend shifts and remote work. You’ll coordinate with your support teammates to ensure smooth handovers and a healthy work-life rhythm.
What’s in it for you?
- 24 vacation days
- A fully paid pension plan
- Free lunch at the office
- NS Business Card
- Flexible working hours and hybrid work options
- A personal development budget of €1,000 per year
- A gym membership of your choice worth €45 per month
- Option to lease a bike
Interested?
If you’re excited about this opportunity and think you’d be a great fit, we’d love to hear from you. Apply now and become part of our F2Family.
Need more info first? Reach out to us at HR@f2f.com.