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How do private calls work on F2F.com

Published on
September 4, 2026
About F2F
F2F.com is a creator-first platform founded in Amsterdam and active across Europe and South America. In just over three years, we’ve grown into a fast-scaling international platform focused on genuine fan engagement. F2F goes beyond social media, offering a premium, uncensored space where creativity, authenticity, and community come first. What sets us apart is the direct, personal connection with our creators. We build long-term relationships and actively support their growth, visibility, and success.
At F2F, we choose real people, AI creators have no place here. We believe in personality, character, and meaningful interaction between fans and creators.

How do private calls work on F2F.com

Private calls let you have a paid one-on-one video call with a user directly from your chat, with the user billed per minute from their wallet. This guide covers requesting a call, what the user sees, joining the call, and chatting during the call.

What you'll need

  • An existing chat with the user
  • Private Calls enabled on your account
  • A price per minute and a minimum number of minutes you're willing to accept

Request a private call with a user

Steps

  1. Open the chat with the user in the Messenger.
  1. Click the Request Call icon.
  1. In the overlay, check the pre-filled price per minute (based on your default or last used price) and adjust it if needed.
  1. Set the minimum number of minutes for the call. You can't send the request without this.
  1. Review the minimum total price, shown inclusive of VAT, this is the smallest amount the user will be charged.
  1. Check the f2f fee, user VAT, and your expected earnings.
  1. Optionally, add a personal message.
  1. Click Send to submit the request.

Your request appears in the chat with a Cancel option so you can withdraw it any time before the user responds.


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💡 If the user is already in another private call, you'll see an availability indicator, but you can still send the request.

What happens when a user responds

The user sees your request in the chat with Accept and Decline buttons.

  • If they click Decline, the request is marked declined and you're notified in the chat.
  • If they click Accept, the system checks that their wallet balance covers at least the minimum total price. If their balance is too low, they're sent to top up before they can confirm.
  • Once the user confirms, the request is marked Accepted, and both of you see a success message in the chat.
  • If the user takes no action, the request stays open until you cancel it or it auto-expires after 10 minutes.


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Join and use the call

Steps

  1. Once the user accepts, click Enter the call in the chat.
  1. Use the on-screen controls to toggle your camera and microphone.
  1. Click End call at any time to finish the session.

⚠️ Billing only starts the moment both you and the user are present in the call together. If only one of you joins, no charge happens. The system charges the minimum total price up front, then charges each following minute in advance. If the connection drops for one party, billing pauses until you're both back in the call.

You see the elapsed call time and your running earnings at the top of the screen throughout the call.

Chat during a call

Steps

  1. Click the Chat button inside the call UI to open the chat panel.
  1. Type your message and click Send.
  1. Messages appear instantly for both of you and are saved to your regular messenger conversation.

If the other person has the chat panel closed, a numeric badge on their Chat button shows how many messages they haven't read yet. After the call ends, all messages sent during the call stay in your regular chat history as normal text messages.

FAQ

Because the user is paying a price per minute, we don’t want any surprises for them (or you) in the billing. As this is a new feature we decided to give you full control and clarity over the price in advance.

No, you are in full control here. The user has to pay VAT, depending on their country, on any purchase on F2F. So if you want to earn 10 euro per minute, just increase the price per minute until the purple earnings amount is at 10. The VAT will be transferred to you via the VAT payout.

No. Cancel the request and send a new one with the updated price and minimum minutes.

The call continues as long as billing has already started for the current minute. If there isn’t enough balance for the next minute, the call ends automatically.

No, they stay in your regular messenger conversation with the user, just like any other chat message.

Contact F2F support directly from your Creator Resource Center.